Fun Night at Diversity

How to cancel in one easy step. using the "Chat Line"

Raghavendra: Hello! Welcome to Adobe Customer Service.
Raghavendra: Hi, John
Raghavendra: Kindly review chat window time to time for my response. Please do not close chat window or browser tab until we have completed working on your issue today.

John McKay: HiJohn McKay: Want to cancel Creative Cloud.

Raghavendra: I understand that you need help canceling the subscriptionohn y: Yes
Raghavendra: May I know are yo referring to cancel Acrobat Standard DC subscription (one-year) ?

John McKay: Just Creative Cloud.

Raghavendra: Okay, May I know are trying to stop the monthly charges for this subscription ?

John McKay: Yes. I don't use or need it.

Raghavendra: Alright, please be online for a minute while I connect the chat to
relevant team to cancel the subscription.

John McKay: Thanks.
info: Please wait while we connect you to a representative.
info: You are now chatting with 'Harshika'
info: Your chat transcript will be sent to jockmckay@cogeco.ca at the end of your chat.

Harshika: Thank you for contacting Adobe Membership Services . I’ll look into your account right away to view exclusive offers for your membership.
Harshika: Please allow me 1-2 minute(s) to review your account details.

John McKay: Okay
Harshika: I believe you are using Acrobat Standard DC subscription (one-year)
Harshika: May I know the reason for cancellation of Acrobat Standard DC subscription (one-year
John McKay: What does that include?
Harshika: Please go through this website https://acrobat.adobe.com/us/en/acrobat/acrobat-standard.html
Harshika: It is the the complete PDF solution for working anywhere.
John McKay: Cancel
Harshika: You can use creative cloud  all apps USD29.99/month  that is the bundle of all 28 apps - acrobat , photography etc and you will enjoy using all other apps

John McKay: So?

Harshika: Do you want to subscribe to this individual plan-creative cloud all apps

Harshika: The entire collection of 20+ creative desktop and mobile apps including Photoshop CC and Illustrator CC

Harshika: Your own portfolio website, premium fonts and 20 GB of cloud storage

John McKay: I'm trying to cancel Creative Cloud. I on a pension with little room for frills.

Harshika: If you stay with the same plan next year, I can offer you next free 2months of subscripton

Harshika: subscription*

John McKay: Please cancel.

Harshika: Just update the payment details , and that will make the subscription active from the suspended state . You can cancel it without fee by login to adobe.com or you can contact us back again  within 24 hours

John McKay: I updated my VISA account one hour ago.
Harshika: So the subscription will become active within 24 hours that will allow us to cancel it for you without fee

John McKay: Okay Bye

Harshika: Is there anything else I can help you with?
Harshika: Please tell me the phone number to be updated in the system

John McKay: No thanks

Harshika: You may receive an email that will contain a link to complete an optional survey to provide your feedback on our conversation today.  The survey takes less than 2 minutes to complete and I would really appreciate your feedback

Harshika: 0221004641 is the case number

Florida Vacation

Ernie, on a beach in Sarasota FL., took this outstanding photo. Normally, I Photoshop family photos posted to the Family-n-Friends blog, but not this time; Photoshop can’t enhance perfection.

Stephanie Illustrations - Fantastic !

Stephanie has received a backstage pass by one of her favourite designers.to the New York Fashion Week Spring-Summer 2017, which begins on Feb. 9. The pass will give Stephanie an inside look at what happens backstage hours before the show begins

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Motëm

M

Golden 1912

Click to enlarge.

From log cabin to modern house in 10 years.
Judy, Ella, Henry, Gus, Carl, Paul and Matilda 

Congrats!

Bro Bill emailed:

James has finally been recognized for last year’s efforts as Canada’s liaison officer to the US European Command and US Africa Command both located in Stuttgart Germany.  His commendation is from the Commander Canadian Joint Operations Command to whom he reported as a Liaison Officer.

Click for more information

Happy Birthday Mike!

Stent

Promotion!

Kevin email:

I wanted to let you know I accepted a job promotion at work. I'm now a section manager of Safety Related Computers. These computers are responsible for shutting down the reactor in less than a second with a very high degree of reliability. They require mathematical models to demonstrate availability and receive the highest QA program requirements. I have a staff of 20 people and will probably have near double that soon (there are some changes with augmented staff)... 

We love winter!

Stephanie's Illustrations now in magazines!

Best Health Magazine