Raghavendra: Hi, John
Raghavendra: Kindly review chat window time to time for my response. Please do not close chat window or browser tab until we have completed working on your issue today.
John McKay: HiJohn McKay: Want to cancel Creative Cloud.
Raghavendra: I understand that you need help canceling the subscriptionohn y: Yes
Raghavendra: May I know are yo referring to cancel Acrobat Standard DC subscription (one-year) ?
John McKay: Just Creative Cloud.
Raghavendra: Okay, May I know are trying to stop the monthly charges for this subscription ?
John McKay: Yes. I don't use or need it.
Raghavendra: Alright, please be online for a minute while I connect the chat to
relevant team to cancel the subscription.
John McKay: Thanks.
info: Please wait while we connect you to a representative.
info: You are now chatting with 'Harshika'
info: Your chat transcript will be sent to jockmckay@cogeco.ca at the end of your chat.
Harshika: Thank you for contacting Adobe Membership Services . I’ll look into your account right away to view exclusive offers for your membership.
Harshika: Please allow me 1-2 minute(s) to review your account details.
John McKay: Okay
Harshika: I believe you are using Acrobat Standard DC subscription (one-year)
Harshika: May I know the reason for cancellation of Acrobat Standard DC subscription (one-year
John McKay: What does that include?
Harshika: Please go through this website https://acrobat.adobe.com/us/en/acrobat/acrobat-standard.html
Harshika: It is the the complete PDF solution for working anywhere.
John McKay: Cancel
Harshika: You can use creative cloud all apps USD29.99/month that is the bundle of all 28 apps - acrobat , photography etc and you will enjoy using all other apps
John McKay: So?
Harshika: Do you want to subscribe to this individual plan-creative cloud all apps
Harshika: The entire collection of 20+ creative desktop and mobile apps including Photoshop CC and Illustrator CC
Harshika: Your own portfolio website, premium fonts and 20 GB of cloud storage
John McKay: I'm trying to cancel Creative Cloud. I on a pension with little room for frills.
Harshika: If you stay with the same plan next year, I can offer you next free 2months of subscripton
Harshika: subscription*
John McKay: Please cancel.
Harshika: Just update the payment details , and that will make the subscription active from the suspended state . You can cancel it without fee by login to adobe.com or you can contact us back again within 24 hours
John McKay: I updated my VISA account one hour ago.
Harshika: So the subscription will become active within 24 hours that will allow us to cancel it for you without fee
John McKay: Okay Bye
Harshika: Is there anything else I can help you with?
Harshika: Please tell me the phone number to be updated in the system
John McKay: No thanks
Harshika: You may receive an email that will contain a link to complete an optional survey to provide your feedback on our conversation today. The survey takes less than 2 minutes to complete and I would really appreciate your feedback
Harshika: 0221004641 is the case number
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